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Journal Issue
Volume 5 Issue 2, ECRM 2007 / Jul 2007  pp37‑124

Editor: Ann Brown

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How Hospitality Industry Managers' Characteristics Could Influence Hospitality Management Curricula  pp37‑48

Sjoerd A. Gehrels

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Research Dilemmas in Management and Business Studies  pp49‑60

John Mendy

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Development of Variant Definitions for Stakeholder Groups with Regard to the Performance of Public Transit in the United States  pp61‑70

Jason Keith Phillips, Diane M. Phillips

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Abstract

In the United States, the performance of public transit systems is often characterized, in both the popular press and academic literature, as being mediocre at best and growing steadily worse. Drawing on insights from the extant literature and a census of all U.S. transit systems, this research argues that "multiple definitions" of transit performance exist and are composed of three macro‑constructs which are weighted differently by different stakeholder groups and thereby provide unique definitions for each stakeholder group. Statistical analysis of the data suggests that there are differences in both the absolute importance and relative importance placed on the three macro‑constructs by U.S. transit stakeholder groups. Therefore, the examination of public transit performance from a multiple stakeholder points‑of‑view perspective appears warranted in order to better evaluate the performance of public transit systems. 

 

Keywords: transit performance, public transit, performance assessment, performance constructs, stakeholder

 

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Applying Grounded Theory to Study the Implementation of an Inter‑Organizational Information System  pp71‑82

Joan Rodon, Joan A. Pastor

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Managing the Fear Factor (or how a Mini‑Viva Assessment can Improve the Process of Learning for International Students)  pp83‑92

Susan Sayce

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The Catalog Usability Questionnaire — Adoption and Validation of a Usability Scale for Print‑Catalogs  pp93‑104

Sebastian Schulz, Gunnar Mau, Günter Silberer

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The use of Grounded Theory and of ArenasSocial Worlds Theory in Discourse Studies: A Case Study on the Discursive Adaptation of Information Systems  pp105‑116

Ana C. Vasconcelos

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Wasting Time: The Mission Impossible with Respect to Technology‑Oriented Security Approaches  pp117‑124

Andreas Wagner, Carole Brooke

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