The Electronic Journal of Business Research Methods provides perspectives on topics relevant to research in the field of business and management
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Journal Issue
Volume 14 Issue 2 / Nov 2016  pp71‑167

Editor: Ann Brown

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EJBRM Volume 14 Issue 2, 2016  pp71‑71

Ann Brown

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Militating against data fabrication and falsification: A protocol of trias politica for business research  pp72‑82

Anthony Stacey

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Towards a Systematic Approach to Reviewing Literature for Interpreting Business and Management Research Results  pp83‑97

Kambidima Wotela

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Using World Café to Enhance Relationship‑building for the Purpose of Developing Trust in Emotional Intelligence Training Environments  pp98‑110

Lesley Gill et al

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Every conversation or action between people involves an element of trust, particularly in workplace training environments. Personal development relies on the quality of trust relationships between trainer and learners, and between learners who experience feelings of vulnerability when dealing with issues that impact self‑esteem and individual identity. Responsibility is placed on the trainer to create an environment characterised by trust so that learners feel safe, and unrestricted to embrace personal change, address challenging situations, and reflect on behaviours. Developing such an environment requires attentiveness to effective qualitative methodology. The research aim was to explore the need for relationship‑building methodology such as World Café for encouraging the development of trusting relationships. The World Café followed an earlier study of 21 Emotional Intelligence (EI) trainers in New Zealand which sought to identify what variables contribute to the design of successful EI training. World Café was utilised as a relationship‑building methodology for further exploring the nature of trust and for evaluating the method. This paper begins with a summary of literature on the nature of trust, then presents themes based on participants’ perspectives. Trust was firstly viewed through the lens of ‘inputs’. While offering a useful perspective, viewing trust as an output offered a practical way for training across different learning environments, organisational contexts, and differences between learners. These findings informed a new practice‑based definition of trust. We also present our findings that support the need for relationship‑building methods, such as World Café, for building trust during the process of EI training. 


Keywords: World Café, relationship-building methodology, trust, emotional intelligence, training and development.


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Action Research: Intertwining three exploratory processes to meet the competing demands of rigour and relevance  pp111‑124

Gertjan Schuiling, Derk Jan Kiewiet

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Mixed Methods Research: Insights from Requirements Engineering  pp125‑134

Rozilawati Razali et al

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Making the Case for a Mixed Methods Design in a Bourdieusian Analysis of Family Firms  pp135‑146

Udeni Salmon

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Telling Tales: Storytelling as a Methodological Approach in Research  pp147‑156

Tara Rooney, Katrina Lawlor, Eddie Rohan

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Innovative Methodologies in Qualitative Research: Social Media Window for Accessing Organisational Elites for interviews  pp157‑167

Efrider Maramwidze-Merrison

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