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Balancing stakeholder expectations and requirements is frequently a challenge for the
ethical researcher contracted to evaluate government-funded community projects. Invariably
these projects involve people from diverse backgrounds who are the target recipients of the
completed project, others who represent community interest groups and trusts, local and national
governments and corporations. Each group brings its own agenda and expectations for the project
and may be referred to as being “in partnership” – often by the organisation funding the project.
This was the scenario for evaluating Wellington’s Smart Newtown community computing project where
free Internet access as well as some computer skills training was provided at the four computing centres.
The goal for the project was to narrow the digital divide by meeting economic and social inclusion objectives.
The five-year evaluation period involved multiple stakeholders that included the two funding bodies
(local government and a university) and a multi-national corporation that contributed time, money and on-going
technical support for one of the computer centres. To capture data that would contribute to a meaningful
and useful evaluation as well as adopt appropriate data collection methods for eliciting information from
such disparate groups a mixed methods research design was used. The qualitative and quantitative approaches
provided a robust evaluation platform that embraced diverse perspectives, methods, data and values and was
guided by Greene, Caracelli & Graham’s Five-purpose Conceptual Framework: triangulation, complementarity,
development, initiation, and expansion. The support provided by the framework ensured a systematic and
thorough approach in both collection and analysis of data.
In this paper we describe the application of each “purpose” of the framework to the different data
sets that resulted in an evaluation that provided objective, impartial evidence for decision-making
on the future of the centres being evaluated and for future publicly-funded community computing centres.
Keywords:
mixed method, evaluation, community computing, triangulation
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