Journal Article
© Dec 2012 Volume 10 Issue 2, ECRM, Editor: Ann Brown, pp53 - 153
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Abstract
Information Systems (IS) design science literature offers a plethora of findings on various aspects, such as the general steps in design science, problem identification, objectives of solutions, and evaluation of the artefacts. However, there appears to b
Keywords: design science research, IT service management, performance measurement framework, mixed methods research, matching analysis projection synthesis approach