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Journal Article

Identification and Motivation of Participants for Luxury Consumer Surveys  pp132-145

Klaus Heine

© Dec 2010 Volume 8 Issue 2, ECRM Special Issue Part 1, Editor: Ann Brown, David Douglas, Marian Carcary and Jose Esteves, pp63 - 162

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Abstract

Luxury consumer behaviour is still a relatively new area of research, one that relies largely on paid surveys and especially on student samples. However, it is questionable whether moderately paid surveys really can attract wealthy heirs or busy managers or if students can imagine themselves in the role of experienced luxury consumers. In addition, many researchers hesitate to target luxury consumers. One reason is the ongoing discussion in the literature as to what constitutes a luxury consumer and as to how luxury consumers can be distinguished from non‑luxury consumers and ultimately, how to identify them for empirical studies. What is more, this particular target group is notoriously hard to access and difficult to persuade to participate in any survey. Despite these problems, no article could be found in the literature, which addressed either the identification or the motivation of respondents for luxury consumer surveys (LCS). Therefore, the objective of this paper is to categorize and to discuss the means of identification and motivation of participants for LCS. Based on a literature analysis of existing LCS, the paper presents a categorization of the major research objectives, target groups, and identification methods for LCS. Subsequently, it provides an overview of common methods of participant motivation and discusses their suitability for LCS, which suggests thinking about some non‑monetary incentives that could convince luxury consumers to participate in a survey in their own interest. As this idea coincides with the notion of viral marketing, it seems promising to adapt this concept for viral participant acquisition (VPA). Consequently, the paper presents a case study detailing the implement‑ation of VPA on a recent LCS and concludes with the lessons learned.

 

Keywords: luxury products, luxury brands, luxury consumers, survey participant acquisition, survey response, viral marketing

 

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Journal Issue

Volume 8 Issue 2, ECRM Special Issue Part 1 / Dec 2010  pp63‑162

Editor: Ann Brown, David Douglas, Marian Carcary, Jose Esteves

View Contents Download PDF (free)

Editorial

Introduction to the ECRM conference issues

The subject of research methods in business is showing an extraordinary level of activity and innovation and this conference (the 9th European Conference on Research Methods in Business and Management) reflected this. Papers ranged from those offering insight and help in applying such favorite methods as Grounded Theory (Douglas and Nunes et al) to those introducing new ideas such as the application of subtextual phenomenology (Valleck). Papers fell naturally into fourteen main themes and these formed the basis of the conference streams. The quality of the papers was of such a high level that it was decided to publish two conference issues, A & B.  Issue A has the best papers on: Grounded Theory, Mixed Methods, Reflecting and Researching one’s own professional practice, Research Methods in Business and Research Methods in Strategy‑as‑practice. Issue B has the best papers on: Qualitative Data Analysis, Research Methodology and methodology issues, Teaching Research Methods and Methodologies and Trust and Ethics

The final selection of papers was agreed by the senior editor of the Journal and the guest editors. The comments of session chairs were taken into account in making the final selection of papers for these two issues of the EJBRM. The papers selected were chosen for their quality of writing, their relevance to the Journal’s objective of publishing papers that offer new insights or practical help in the application of research methods in business research.

Issue A

These papers dealt with the problems facing management researchers in a variety of ways. Two papers develop new ideas (Valleck, Venkateswaran and Prabhu). Vallek’s paper introduces a relatively new method for researching in that it advocates the use of personal experience through the application of subtextual phenomenology (Valleck). The paper by Venkateswaran and Prabhu claim that their topic ‑ strategy‑as‑Practice is just emerging as a new subject. This is the study of individual and organizational actions in the process of strategizing. The paper gives an insightful view of the problems of taking a holistic view of such actions. The two papers on Grounded Theory could not have been more different in their aims, one (Douglas) shows us how the method can be used to identify the differing perspectives of stakeholders, while the second (Nunes et al) offers a valuable insight into managing the key initial stage of the method through the use of pilot studies. The papers on mixed methods (Papadimitriou, Molina‑Azorin and Cameron) both offer insight into how and when to use this method. Papadimitriou is a helpful paper to others in understanding the MMs approach to research. Whereas Molina‑Azorin and Cameron carry out a survey of the way Mixed methods has been applied in a number of key organizational research journals. The remaining three papers offer valuable insights into key steps of the research process: O'hEocha et al give a review of the use of focus groups from the literature which offers us insight into the value and appropriateness of using this technique. Heine uses an example of analyzing the behavior of a niche group to discuss the twin problems of surveys – that of reaching the target group and then motivating them to respond.  Beck et al address the practical problems of making use of data (on major change projects) over which the researcher has little control as to choice or the conditions within which the collection takes place.

 

Keywords: grounded theory, small business, entrepreneurship, pilot studies, context, research design, multilevel mixed design, quality management, higher education, neo-institutional theory, mixed methods research, strategic management, organizational behaviour, quantitative methods, qualitative methods, subtextual phenomenology; phenomenology; arts-based research; first-person research, transcendental phenomenology, intuitive research, focus group, information systems development, evaluation criteria, luxury products, luxury brands, luxury consumers, survey participant acquisition, survey response, viral marketing, field research, external validity, induction, statistical generalization, theoretical generalization, strategy-as-practice, research methods, strategy research, clinical research, review

 

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